Shipping policy

FREE SHIPPING
We’re happy to offer our customers great value and excellent service. That’s why we provide free uk delivery if you order over 50 pound from our warehouses located in UK

LOST OR MISSING PACKAGES
Fragrancelane is not responsible for lost packages due to incorrect shipping information entered at checkout. Please double-check your billing and shipping details before completing your order.
If the error is on our end, we will replace your original order at no additional cost.

CUSTOMS FEES
We are not responsible for any customs or import fees that may apply once your order has shipped. By purchasing from us, you acknowledge that one or more packages may be shipped to you and that customs fees may be charged by your local authorities upon arrival.

SHIPPING TIME
Estimated delivery time: 3 to 5 business days
Processing time: 1–3 business days
Please note that shipping times do not include possible customs delays.

TRACKING INFORMATION
You’ll receive an email with a tracking number once your order ships. In some cases, tracking may not be available for free shipping options.

MY TRACKING SHOWS “NO INFORMATION AVAILABLE.”
Some carriers may take 1–2 business days to update tracking details.
If it’s been more than 4 business days since your order was placed and no tracking information appears, please contact us for assistance.

MULTIPLE PACKAGES
For logistical reasons, items from the same order may be shipped in separate packages, even if you’ve selected combined shipping.

CONTACT US
If you have any questions or concerns, feel free to reach out at help@fragrancelane.com
 — we’re always happy to help.